Spice of Life Industries Ltd  Terms & Conditions of Business

Currency
All prices on this site are quoted in British pounds sterling. Payments must be made in British pounds sterling.

Payment
Payment for your order can be by cheque (by post) or by Paypal using either your Paypal account or your chosen credit or debit card. A minimum order value of £5.00 is currently in place.

All the personal information you supply at the payment page (including credit/debit card numbers) is encrypted and is not held on a computer by The Spice of Life.

We do not receive your credit/debit card details from Paypal, only notification that your payment has passed or failed.

If you have any other questions on the security methods used on our website please contact us at sales@thespiceoflife.co.uk

UK Mainland Shipping
For your convenience, we charge a flat rate of £3.75 for post & packing, no matter how many products you order. We always try to keep this as low as possible.  Our usual shipment method is Royal Mail 2nd class but we occasionally use courier for larger packages. There are no hidden charges and our policy is to achieve the lowest possible delivery cost, for our customers. We constantly review our delivery charges to ensure that you receive a reliable and cost effective service.

We aim to dispatch items within 24 hours of an order being placed; items normally arrive within 2-5 business days, for UK mainland orders. However, international orders affect delivery times. If your items do not arrive within a few days please do not hesitate to contact us at sales@thespiceoflife.co.uk. If you select Express Shipping on checkout at the higher flat rate of £6.75, we will post by FIRST CLASS Royal Mail and endeavour to despatch your order the day we receive it.

International Shipping
We try to send our product to as many countries as possible, but due to the high cost of shipping please check if we will be able to deliver to you before paying for the goods sales@thespiceoflife.co.uk We send all of our packages out as “gifts” so that you receive the maximum duty free exemption possible. It is not cost effective to send a partial shipment; we will wait for a temporarily out-of-stock item to arrive in the warehouse before we ship your order. The postage charge for most European destinations is a flat rate of £9.50, regardless of order size.

In the event an order is refused for any reason when international delivery is attempted. the merchandise price and initial shipping costs will be refunded to credit card holder. Please allow up to 3 weeks for delivery; it usually takes 1-2 days to clear customs.

We regret that we no longer ship to the following countries due to high fraud histories:

Belarus, Columbia, Egypt, Korea, Malaysia, Singapore, Nigeria, Romania, Russia and Taiwan.

We regret that we may not be able to ship to the following countries because of food import rules: United States, Australia, Latin America, South America, Africa, Israel, Turkey and Greece.

Most areas of the Middle East will not allow food parcels through customs.

A lot of countries may impose custom charges on receipt of goods from a foreign country. It is important that you make enquiries regarding your country’s regulations & fees with regards to additional charges you may be required pay in order to receive your order. This extra fee will be paid by the customer. It is advisable that you enquire before placing your order.

The Spice of Life retains the right to refuse any International order it deems unsuitable.

Product Returns
We hope you will be highly satisfied with any product purchased from our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible. Please contact us by phone or email in the first instance so we can ascertain a way forward.

Damaged Goods
Should a Product be damaged in delivery we offer a replacement or full refund. Notification can be by telephone, post or email within 7 working days from the day after the receipt of the goods.

Incorrect Goods Delivered
On the rare occasions this happens we offer a refund or replacement of the incorrect goods in question. Notification must be given to us by telephone or email within 7 working days from the day after the receipt of the goods.

Cancelling your Order
For your complete peace of mind, you may cancel your order within 7 working days from the day after the receipt of the goods for any reason. A refund excluding return postage & packaging will be given.

NB Please note that, as our goods are perishable merchandise, we cannot accept the return of items which have been opened and used for example if the goods seal is broken. Failure to return cancelled goods may result in collection costs. This does not affect your statutory rights.

Any cancelled order will be refunded to the original payment source within 30 days of notification.

You can choose to contact us, by phoning or, by email, or by post. Between 9.00am(GMT)& 5pm(GMT) Monday to Friday *Phone: +44 (0) 845 099 0060. (*Charged at standard rate from UK landlines)
Letters: Spice of Life Industries Ltd, 6 Framfield Place, Hammonds Green, Framfield, Uckfield, East Sussex, TN22 5QH.
Or
For any further information please contact us at sales@thespiceoflife.co.uk

Complaints
If you have a complaint about our products or the service you receive please contact us immediately and we will handle your complaint in a fair and confidential manner. We endeavour to respond to any complaint within five working days

Privacy
The Spice Of Life believes that trust is an important component of the service we provide to our customers. To ensure that we keep that trust, we make every effort to protect your privacy and the confidentiality of your personal information.

This Privacy Policy describes the steps we take to make sure that when you use our site, you can shop, in a worry-free environment. Our computers are protected by anti-virus software and are blocked with a firewall.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

The type of information we will collect about you includes:

· Your name
· Address
· Telephone number (if supplied)
· Email address
· Goods ordered

The Spice of Life may e-mail you in the future informing of new additions to our range or informing of special offers. If you do not wish to receive further communications in this manner we will give you the opportunity to indicate this.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

We may use technology to track visitors to our site. This includes using a “cookie” which will be stored on your browser. The information collected in this way is used to identify you and make your shopping experience more enjoyable. You can change your browser settings to prevent this happening if you wish by modifying your browser to disable cookies settings.

If you have any questions on our Privacy statement please forward to sales@thespiceoflife.co.uk.

Allergen information

Please see the important statement below regarding the use of certain allergens in our manufacturing methods.

Allergen statement:

Spice of Life Industries Ltd supply a range of products whose origins are internationally sourced from approved suppliers.

The following allergens are regularly handled by Spice of Life Industries Ltd and its approved suppliers. Whilst our in-house handling procedures ensure the risk of cross contamination is reduced or eliminated, we cannot guarantee that trace amounts of these allergens may not have been present at some point in the blending and decanting process.

Sesame seeds
Celery
Mustard
Ginger and Garlic containing naturally occurring sulphites
Nuts
Spice Blends

If you require further information about a particular spice or blend, please get in touch by email at sales@thespiceoflife.co.uk

Miscellaneous
We reserve the right to change, modify, or remove without notice, any information on this site. Prices of goods and availability of goods are subject to change at any time due to the fluctuating prices of raw materials.

Links to Other Sites
This site may contain links to other websites. The Spice Of Life is not responsible for the privacy practices or the content of these sites. If you have concerns about how other websites collect and use information about you, make sure to read that site’s own privacy policy.

Our Liability
We warrant to you that any product purchased from us through our website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

We will not accept responsibility for a failure to comply with specific care instructions stated in the product or within the product’s packaging.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased.

This does not include or limit in any way our liability:

(a) for death or personal injury caused by our negligence;
(b) under section 2(3) of the Consumer Protection Act 1987;
(c) for fraud or fraudulent misrepresentation; or
(d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:

(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits or contracts;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; and
(f) the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

Intellectual Property and the Right of Use
Unless otherwise stated, the copyright and other intellectual property rights in the content on our website are owned by us. Any access or use of the website and/or its content for any reason other than your personal, non-commercial use is prohibited.

No part of our website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or website without our prior, written permission.

You acknowledge and agree that the material and content contained within our website is made available for your personal, non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of our website is strictly prohibited.

You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with Laws
Our website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding our website and any transactions conducted on or through our website.

Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Notices
All notices given by you to us must be sent to Spice of Life Industries Ltd, West Wing, Framfield Place, Framfield, TN22 5QH. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.

Transfer of Rights and Obligations
The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

Severance
If any part of these terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these terms and shall not affect the validity and enforceability of any of the remaining provisions of these terms.

Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Entire Agreement
We intend to rely upon these terms and any document expressly referred to in them in relation to the subject matter of any contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

Our Right to Vary these Terms
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the despatch confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of your order).

Governing Law
These terms and the contracts shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. Any dispute or claim arising out of or in connection with the contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.